The Burrard Street Blog

In both business and social environments I have always been one to avoid compliments and flattery. I think my thought pattern went something like this:

“If they look nice they know they look nice, so why tell them? I’ll just look like every other suckup.”

Of course what I have always failed to take into account is that well, people tend to be insecure and unsure of themselves. Even if we were to forget about insecurities, well, we just love compliments. Why do I wear an expensive watch or does lady wear a designer dress? To get noticed! So of course people love it when you notice.

This all kind of came together today with the last nail in the coffin. The last few days I’d been feeling overly tired, and despite seeing some legendary speakers on Wednesday a bit out of gas. This morning after over sleeping I decided that was all going to end right there. I threw on my shoes and started what ended up being an epic 20km run.

As I was running through Stanley Park feeling ambitious, pumped up and energized again I saw an interesting looking gentleman drawing something, we made eye contact and he motioned for me to remove my headphones. As I approached I realized he was much more interesting that I could have hoped for. In an attempt to get me to write him a cheque for a few thousand to support his journey to Hollywood to be a comedy writer he told me how ambitious and successful I looked. It was as I “ran” away that I realized how good I was feeling from his obviously contrived compliment. Here is a situation where:

• The person flattering me is clearly doing so because he wants something
• The flattery is empty as he doesn’t really know me at all, and of course is using it to get something
• The person flattering me holds no significant social value in my eyes (not a mentor, role model, parent, boss, friend etc)

Despite all these factors, well, it felt good to hear (almost as good as when this really cute girl caught me singing “Mr.Brightside” to myself and gave me a smile). Whats the moral of the story? Well it isn’t to go out and throw empty compliments at everyone you meet. I’d also be careful complimenting those who tend to hear nothing but praise as you’ll blend into the masses who tell them the same things day in and day out. What I am suggesting is that the next time you notice some-one’s shoes, new haircut or the graceful way they carry themselves, tell them. I’m going to try and compliment 25 strangers over the next week, what is your goal?

Sorry about the lack of updates, things have been busy and I just haven’t had the time to write anything of sufficient quality to be worth my wonderful reader’s time. I’m currently reading an excellent book by

Peter Legge whom I recently saw speak at The Vancouver Club. The book is “Make Your Life A Masterpiece.” I thought I would share a great story he found and put in his book that emphasises the importance of simple effective communication. Reading it I actually brought myself to tears laughing. Enjoy

Dear Maid,

Please do not leave any more of those little bars of soap in my bathroom since I have brought my own bath-sized Dial. Please remove the six unopened little bars from the shelf under the medicine chest and another three in the shower soap dish. They are in my way.

Thank you,
S. Berman

Dear Room 635,

I am not your regular maid. She will be back tomorrow, Thursday, from her day off. I took the 3 hotel soaps out of the shower soap dish as you requested. The 6 bars on your shelf I took out of your way and put on top of your Kleenex dispenser in case you should change your mind. This leaves only the 3 bars I left today which my instructions from the management is to leave 3 soaps daily. I hope this is satisfactory.

Kathy, Relief Maid

Dear Maid - I hope you are my regular maid.

Apparently Kathy did not tell you about my note to her concerning the little bars of soap. When I got back to my room this evening I found you had added 3 little Camays to the shelf under my medicine cabinet. I am going to be here in the hotel for two weeks and have brought my own bath-size Dial so I won’t need those 6 little Camays which are on the shelf. They are in my way when shaving, brushing teeth, etc. Please remove them.

S. Berman

Dear Mr. Berman,

My day off was last Wed. so the relief maid left 3 hotel soaps which we are instructed by the management. I took the 6 soaps which were in your way on the shelf and put them in the soap dish where your Dial was. I put the Dial in the medicine cabinet for your convenience. I didn’t remove the 3 complimentary soaps which are always placed inside the medicine cabinet for all new check-ins and which you did not object to when you checked in last Monday. Please let me know if I can of further assistance.

Your regular maid,
Dotty

Dear Mr. Berman,

The assistant manager, Mr. Kensedder, informed me this morning that you called him last evening and said you were unhappy with your maid service. I have assigned a new girl to your room. I hope you will accept my apologies for any past inconvenience. If you have any future complaints please contact me so I can give it my personal attention. Call extension 1108 between 8AM and 5PM.Thank you.

Elaine Carmen
Housekeeper

Dear Miss Carmen,

It is impossible to contact you by phone since I leave the hotel for business at 7:45 AM and don’t get back before 5:30 or 6PM. That’s the reason I called Mr. Kensedder last night. You were already off duty. I only asked Mr. Kensedder if he could do anything about those little bars of soap. The new maid you assigned me must have thought I was a new check-in today, since she left another 3 bars of hotel soap in my medicine cabinet along with her regular delivery of 3 bars on the bath-room shelf. In just 5 days here I have accumulated 24 little bars of soap. Why are you doing this to me?

S. Berman

Dear Mr. Berman,

Your maid, Kathy, has been instructed to stop delivering soap to your room and remove the extra soaps. If I can be of further assistance, please call extension 1108 between 8AM and 5PM.Thank you,

Elaine Carmen,
Housekeeper

Dear Mr. Kensedder,

My bath-size Dial is missing. Every bar of soap was taken from my room including my own bath-size Dial. I came in late last night and had to call the bellhop to bring me 4 little Cashmere Bouquets.

S. Berman

Dear Mr. Berman,

I have informed our housekeeper, Elaine Carmen, of your soap problem. I cannot understand why there was no soap in your room since our maids are instructed to leave 3 bars of soap each time they service a room. The situation will be rectified immediately. Please accept my apologies for the inconvenience.

Martin L. Kensedder
Assistant Manager

Dear Mrs. Carmen,

Who the hell left 54 little bars of Camay in my room? I came in last night and found 54 little bars of soap. I don’t want 54 little bars of Camay. I want my one damn bar of bath-size Dial. Do you realize I have 54 bars of soap in here. All I want is my bath size Dial. Please give me back my bath-size Dial.

S. Berman

Dear Mr. Berman,

You complained of too much soap in your room so I had them removed. Then you complained to Mr. Kensedder that all your soap was missing so I personally returned them. The 24 Camays which had been taken and the 3 Camays you are supposed to receive daily. I don’t know anything about the 4 Cashmere Bouquets. Obviously your maid, Kathy, did not know I had returned your soaps so she also brought 24 Camays plus the 3 daily Camays. I don’t know where you got the idea this hotel issues bath-size Dial. I was able to locate some bath-size Ivory which I left in your room.

Elaine Carmen
Housekeeper

Dear Mrs. Carmen,

Just a short note to bring you up-to-date on my latest soap inventory. As of today I possess:
On the shelf under medicine cabinet - 18 Camay in four stacks of 4 and one stack of 2.
On the Kleenex dispenser - 11 Camay in two stacks of 4 and one stack of 3.
On the bedroom dresser - one stack of 3 Cashmere Bouquet,
One stack of 4 hotel-size Ivory, and 8 Camay in two stacks of 4.
Inside the medicine cabinet - 14 Camay in three stacks of 4 and one stack of 2.
In the shower soap dish - 6 Camay, very moist.
On the northeast corner of tub - 1 Cashmere Bouquet, slightly used.
On the northwest corner of tub - 6 Camays in two stacks of 3.

Please ask Kathy when she services my room to make sure the stacks are neatly piled and dusted. Also, please advise her that stacks of more than 4 have a tendency to tip. May I suggest that my bedroom window sill is not in use and will make an excellent spot for future soap deliveries. One more item, I have purchased another bar of bath-sized Dial which I am keeping in the hotel vault in order to avoid further misunderstandings.

S. Berman

Dan Johnston.

My business coach forwarded this video to me and I had to share it with everyone.

This clip got me thinking about how our minds work. We direct our subconscious in one direction and it does whatever it must to keep us on track. When deep down we want to sit on the couch and be lazy, or fail financially out subconscious will come up with any number of logical reasons for us to follow that route. Perhaps your parents always tought you money was the root of all evil, your subconscious will come up with 100 reasons why you shouldn’t invest or start your own company. JUST DO IT